Refund policy

Refund & Return Policy

Your satisfaction matters. If there's a problem with your machine, whether shipping damage, a manufacturing defect, or anything else, contact us first. We'll work with you to resolve almost any issue quickly, often at no cost to you.

Change of Mind Returns
If nothing is wrong with the unit and you'd simply like to return it, you may do so within 7 days of delivery. To qualify, the item must be unused, in the same condition as received, and in its original packaging.

Return shipping is the buyer's responsibility, and a 15% restocking fee will be deducted from your refund (restocking fee waived if you exchange for a different machine). Contact us to start a return.

Shipping Damage (Freight Deliveries)
Machines ship via freight (LTL) carrier with a lift gate, scheduled delivery. Inspect the outer packaging carefully before signing for delivery. If you notice damage, do not refuse the shipment. Simply note the damage on the delivery receipt, then contact us within 48 hours with photos. We'll resolve it at no cost to you.

Refund Processing
Once your return is received and inspected, we'll notify you of approval status. Approved refunds are issued to your original payment method (minus the 15% restocking fee, if applicable) within 5 business days.